No, you have the possibility to order as a guest without registering for an account. However, when you create a customer account, you can easily view all your orders and their shipping status.
* I have a customer account but I forgot my password, what should I do?
If you forgot your passwordm you can easily request a new password by clicking on Forgot password
* How can I be sure that my order has been received?
You will receive an order confirmation email from us as soon as we have received your order. If you have created a customer account, you can view the status of your order after logging in.
* Can I change my shipping address after completing my order or edit/cancel my order?
In order to offer you the fastest possible delivery time, your order will be forwarded directly to our warehouse. Therefore, once we have successfully received your order, we cannot amend it or edit/cancel it.
* Can I return or exchange my order if I don't like the color or the product?
You have 7 days to return products you do not want to keep. Please note that we can only take accept returned items if the hygiene seals are undamaged. Of course, you still have the possibility to take a product out of its packaging to feel it, check the quality/color, etc. For an exchange, we ask you to simply reorder the desired products and return the products you don't want to keep. For more information, see:Returns or our Cancellation Policy.
* Which payment methods can I choose?
We offer several different and flexible payment methods. For more information, see:Payment methods.
* How much are the shipping costs?
Detailed information about our shipping costs (incl. countries and delivery times) is available here:Shipping information
* When will my order be shipped and how long does delivery take?
We will take 3~4 working days to process your order in our factory, and then will ship it out immediately.
* How can I track my order?
We will send you a shipping confirmation by email as soon as your order is shipped, including a tracking code for your package.
* What can I do if I have received a faulty or damaged delivery?
Please contact our customer service by email with detailed photos and a description of the defect(s).
* What can I do if the tracking number is invalid or does not work?
It may take a few hours for the tracking to be available and your package to be scanned at the parcel center. Please don't worry. However, if the shipping status does not update for at least 3 days, please contact our customer service via email at: jcbeautysz@gmail.com
